An Entry-Level Customer Service Associate earns an average wage of AU$20.06 per hour.

AU$39,740 - AU$56,895
AU$40K
AU$46K
AU$57K
MEDIAN: AU$45,581
10%
50%
90%
AU$16.28 - AU$24.42
AU$16
AU$20
AU$24
MEDIAN: AU$20.06
10%
50%
90%
AU$0AU$56K
Salary AU$39,740 - AU$56,895
Bonus AU$2,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$35,979 - AU$53,825
  • Country: Australia
  • Currency: AUD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 24
Hourly Data AU$0AU$32
Hourly Rate AU$16.28 - AU$24.42
Overtime AU$26.25
Annual Data AU$0AU$53K
Bonus AU$2,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$35,979 - AU$53,825
  • Country: United States
  • Currency: AUD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 69

Job Description for Customer Service Associate

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.

Read More...

Customer Service Associate Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Associate Job Listings

Pay Difference by Location

National Average: AU$43,079

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Associate

Gender

Female
56 %
Male
44 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 7 votes.
Less than 1 year
11%
1-4 years
82%
5-9 years
8%

Skills That Affect Customer Service Associate Salaries



▲1%

National Average
AU$43,000



Job Satisfaction

Satisfied
Rated 3 out of 5
based on 7 votes.

Gender

Female
56 %
Male
44 %

Common Health Benefits

medical benefits
Medical: 2%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 98%