The average pay for an Entry-Level Customer Service Supervisor is AU$20.86 per hour. The skills that increase pay for this job the most are Microsoft Word, Microsoft Office, and Windows Operating System General Use.

AU$39,988 - AU$62,854
AU$40K
AU$50K
AU$63K
MEDIAN: AU$49,555
10%
50%
90%
AU$17.09 - AU$24.48
AU$17
AU$21
AU$24
MEDIAN: AU$20.86
10%
50%
90%
AU$0AU$62K
Salary AU$39,988 - AU$62,854
Bonus AU$750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,095 - AU$57,072
  • Country: Australia
  • Currency: AUD
  • Updated: 4 Jan 2018
  • Individuals Reporting: 118
Hourly Data AU$0AU$43
Hourly Rate AU$17.09 - AU$24.48
Hourly Tips AU$0.65
Overtime AU$19.87 - AU$43.29
Annual Data AU$0AU$57K
Bonus AU$750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,095 - AU$57,072
  • Country: United States
  • Currency: AUD
  • Updated: 4 Jan 2018
  • Individuals Reporting: 200

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Pay Difference by Location

National Average: AU$45,090

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Supervisor

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
4%
1-4 years
80%
5-9 years
16%

Skills That Affect Customer Service Supervisor Salaries





National Average
AU$45,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
70 %
Male
30 %

Common Health Benefits

medical benefits
Medical: 1%
dental benefits
Dental: 2%
vision benefits
Vision:
no benefits
None: 96%