The average pay for an Experienced Customer Service Supervisor is AU$58,239 per year. A skill in Microsoft Office is associated with high pay for this job.

AU$39,093 - AU$81,094
AU$39K
AU$58K
AU$81K
MEDIAN: AU$58,471
10%
50%
90%
AU$19.48 - AU$27.67
AU$19
AU$22
AU$28
MEDIAN: AU$22.17
10%
50%
90%
AU$0AU$81K
Salary AU$39,093 - AU$81,094
Bonus AU$2,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,982 - AU$73,250
  • Country: Australia
  • Currency: AUD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 60
Hourly Data AU$0AU$44
Hourly Rate AU$19.48 - AU$27.67
Hourly Tips AU$0.74
Overtime AU$37.00
Annual Data AU$0AU$73K
Bonus AU$2,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,982 - AU$73,250
  • Country: United States
  • Currency: AUD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 48

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Pay Difference by Location

National Average: AU$51,565

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Supervisor

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
10-19 years
87%
20 years or more
13%

Skills That Affect Customer Service Supervisor Salaries




National Average
AU$52,000

Customer Service
▼1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
70 %
Male
30 %

Common Health Benefits

medical benefits
Medical: 8%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 92%