A Customer Service Supervisor earns an average wage of AU$21.22 per hour. The highest paying skills associated with this job are People Management, Microsoft Word, and Microsoft Office. People in this job generally don't have more than 20 years' experience.

AU$39,988 - AU$73,940
AU$40K
AU$52K
AU$74K
MEDIAN: AU$52,091
10%
50%
90%
AU$17.66 - AU$25.38
AU$18
AU$21
AU$25
MEDIAN: AU$21.24
10%
50%
90%
AU$0AU$73K
Salary AU$39,988 - AU$73,940
Bonus AU$685 - AU$6,183
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$38,141 - AU$64,743
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 231
Hourly Data AU$0AU$45
Hourly Rate AU$17.66 - AU$25.38
Hourly Tips AU$0.65
Overtime AU$21.59 - AU$45.32
Annual Data AU$0AU$64K
Bonus AU$685 - AU$6,183
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$38,141 - AU$64,743
  • Country: United States
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 290

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Popular Employer Salaries for Customer Service Supervisor

Common Career Paths for Customer Service Supervisor


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Customer Service Supervisor Job Listings

Popular Skills for Customer Service Supervisor

Pay by Experience Level for Customer Service Supervisor

Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of AU$45,000 based on 316 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$50,000 based on 172 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$51,000 based on 105 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$55,000 based on 36 salaries.

Pay Difference by Location

National Average: AU$46,943

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Supervisor

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.
Less than 1 year
2%
1-4 years
49%
5-9 years
24%
10-19 years
18%
20 years or more
7%

Experience Affects Customer Service Supervisor Salaries

▲16%

▲9%

▲6%

National Average
AU$47,000

▼4%

Skills That Affect Customer Service Supervisor Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
2%
1-4 years
49%
5-9 years
24%
10-19 years
18%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 3%
dental benefits
Dental: 2%
vision benefits
Vision:
no benefits
None: 96%