AU$53,609
Avg. Salary
AU$21.93
Avg. Hourly Rate
Help us gather more data! Is Customer Service Supervisor your job title? Find out what you're worth.

The average pay for a Customer Service Supervisor is AU$21.93 per hour.

The average pay for a Customer Service Supervisor is AU$53,609 per year.

10%
AU$18.37
10%
AU$21.93
50%
AU$26.22
90%
90%
MEDIAN AU$21.93
10%
AU$41k
10%
AU$54k
50%
AU$75k
90%
90%
MEDIAN AU$53,609
AU$41,278 - AU$75,446
AU$41K
AU$54K
AU$75K
MEDIAN: AU$53,609
10%
50%
90%
AU$18.37 - AU$26.22
AU$18
AU$22
AU$26
MEDIAN: AU$21.93
10%
50%
90%
AU$0AU$75K
Salary AU$41,278 - AU$75,446
Bonus AU$502 - AU$8,081
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,701 - AU$66,236
  • Country: Australia
  • Currency: AUD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 245
Hourly Data AU$0AU$44
Hourly Rate AU$18.37 - AU$26.22
Hourly Tips AU$0.54
Overtime AU$25.78 - AU$44.96
Annual Data AU$0AU$66K
Bonus AU$502 - AU$8,081
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,701 - AU$66,236
  • Country: United States
  • Currency: AUD
  • Updated: 17 Apr 2019
  • Individuals Reporting: 291

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.
  • Responsible for the staffing level of the department.
  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.

Popular Employer Salaries for Customer Service Supervisor

Common Career Paths for Customer Service Supervisor


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Customer Service Supervisor Job Listings

Popular Skills for Customer Service Supervisor

Pay by Experience Level for Customer Service Supervisor

Pay by Experience for a Customer Service Supervisor has a positive trend. An entry-level Customer Service Supervisor with less than 5 years of experience can expect to earn an average total compensation of AU$45,000 based on 316 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$50,000 based on 172 salaries. An experienced Customer Service Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$51,000 based on 105 salaries. A Customer Service Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$55,000 based on 36 salaries.

Pay Difference by Location

4%

-1%

-3%

-7%

-9%

National Average: AU$48,790

Larger city markers indicate a job is popular in that location.

Customer Service Supervisor Reviews

Q: What is it like working as a Customer Service Supervisor?

Customer Service Supervisor in Sydney:
"Always Evolving."
Pros: The work is interesting, the system is quite detailed with more then 50 screen to view depending on payment type. Challenging and stressful at times as KPIs need to be meet.
Cons: Nothing to disclose

Related Job Salaries

Key Stats for Customer Service Supervisor

Gender

Female
68 %
Male
32 %
Less than 1 year
3%
1-4 years
49%
5-9 years
26%
10-19 years
16%
20 years or more
7%

Experience Affects Customer Service Supervisor Salaries

▲12%

▲5%

▲2%

National Average
AU$49,000

▼8%

Skills That Affect Customer Service Supervisor Salaries

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
3%
1-4 years
49%
5-9 years
26%
10-19 years
16%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 3%
dental benefits
Dental: 1%
vision benefits
Vision: %
no benefits
None: 96%