Customer Service Supervisor with Microsoft Word Skills Salary (Australia)

The average pay for a Customer Service Supervisor with Microsoft Word skills is AU$60,173 per year. Pay for this job does not change much between less experienced and more experienced workers. People in this job generally don't have more than 20 years' experience.

AU$44,042 - AU$79,559
AU$44K
AU$59K
AU$80K
MEDIAN: AU$58,983
10%
50%
90%
AU$19.22 - AU$25.52
AU$19
AU$21
AU$26
MEDIAN: AU$21.22
10%
50%
90%
AU$0AU$79K
Salary AU$44,042 - AU$79,559
Bonus AU$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,739 - AU$77,033
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 26
Hourly Data AU$0AU$41
Hourly Rate AU$19.22 - AU$25.52
Overtime AU$39.74
Annual Data AU$0AU$77K
Bonus AU$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,739 - AU$77,033
  • Country: United States
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 20

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Pay Difference by Location

National Average: AU$52,651

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Supervisor

Gender

Female
67 %
Male
33 %
1-4 years
37%
5-9 years
28%
10-19 years
24%
20 years or more
11%

Experience Affects Customer Service Supervisor Salaries

▼0%

National Average
AU$53,000

▼1%

▼1%

Gender

Female
67 %
Male
33 %

Years of Experience

1-4 years
37%
5-9 years
28%
10-19 years
24%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 3%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 97%