Customer Service Supervisor in Sydney, New South Wales Salary (Australia)

A Customer Service Supervisor in Sydney, New South Wales earns an average salary of AU$55,434 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience has a moderate effect on pay for this job.

AU$44,192 - AU$68,573
AU$44K
AU$56K
AU$69K
MEDIAN: AU$56,121
10%
50%
90%
AU$16.94 - AU$26.46
AU$17
AU$21
AU$26
MEDIAN: AU$21.34
10%
50%
90%
AU$0AU$68K
Salary AU$44,192 - AU$68,573
Bonus AU$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,810 - AU$65,737
  • Country: Australia
  • Currency: AUD
  • Updated: 22 Jan 2018
  • Individuals Reporting: 48
Hourly Data AU$0AU$40
Hourly Rate AU$16.94 - AU$26.46
Hourly Tips AU$0.65
Overtime AU$36.90
Annual Data AU$0AU$65K
Bonus AU$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,810 - AU$65,737
  • Country: United States
  • Currency: AUD
  • Updated: 22 Jan 2018
  • Individuals Reporting: 43

Job Description for Customer Service Supervisor

The customer service supervisor is responsible for overall customer service and customer satisfaction. The customer service supervisor must effectively lead and motivate their team of junior customer service representatives, as well as provide employees with performance feedback, proper training, and guidance. A key aspect of this role is effectively leading the team and ensuring all customer service needs are met in a timely manner. The customer service supervisor must be familiar with the company’s products/services and the customers that are served. Customer communications is a regular part of this position.

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Customer Service Supervisor Tasks

  • Communicates, implements and interprets new and existing policies and procedures to staffs within the department.
  • Supervises the day-to-day activities of customer service department within established policies and procedures.
  • Responsible for the staffing level of the department.
  • Recommends solutions for customers complaints.
  • Coordinates with other departments to resolve issues involving the customer services department.

Customer Service Supervisor Job Listings

Key Stats for Customer Service Supervisor

Gender

Female
56 %
Male
44 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
2%
1-4 years
44%
5-9 years
29%
10-19 years
22%
20 years or more
3%

Experience Affects Customer Service Supervisor Salaries

▲18%

▲5%

National Average
AU$51,000

▼7%

Skills That Affect Customer Service Supervisor Salaries




Customer Service
▼0%

National Average
AU$51,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
2%
1-4 years
44%
5-9 years
29%
10-19 years
22%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 12%
dental benefits
Dental: 9%
vision benefits
Vision:
no benefits
None: 79%