A Mid-Career Customer Service Team Leader earns an average salary of AU$63,253 per year. A skill in Performance Management is associated with high pay for this job.

AU$47,749 - AU$80,660
AU$48K
AU$64K
AU$81K
MEDIAN: AU$63,620
10%
50%
90%
AU$19.10 - AU$34.84
AU$19
AU$25
AU$35
MEDIAN: AU$24.70
10%
50%
90%
AU$0AU$80K
Salary AU$47,749 - AU$80,660
Bonus AU$213 - AU$10,000
Profit Sharing AU$1,000
Commission AU$6,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$43,830 - AU$79,866
  • Country: Australia
  • Currency: AUD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 187
Hourly Data AU$0AU$45
Hourly Rate AU$19.10 - AU$34.84
Hourly Tips AU$0.50
Overtime AU$36.00
Annual Data AU$0AU$79K
Bonus AU$213 - AU$10,000
Commission AU$6,250
Profit Sharing AU$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$43,830 - AU$79,866
  • Country: United States
  • Currency: AUD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 51

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Job Listings

Pay Difference by Location

National Average: AU$61,988

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Team Leader

Gender

Female
66 %
Male
34 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.
5-9 years
78%
10-19 years
22%

Skills That Affect Customer Service Team Leader Salaries



National Average
AU$62,000

Customer Service
▼1%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 13 votes.

Gender

Female
66 %
Male
34 %

Common Health Benefits

medical benefits
Medical: 6%
dental benefits
Dental: 2%
vision benefits
Vision: 3%
no benefits
None: 92%