AU$63,211
Avg. Salary
AU$24.14
Avg. Hourly Rate

Average additional compensation:

AU$3,034

Bonus

AU$1,500

Profit Sharing

AU$2,500

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Team Leader is AU$24.14 per hour.

The average pay for a Customer Service Team Leader is AU$63,211 per year.

10%
AU$18.39
10%
AU$24.14
50%
AU$32.75
90%
90%
MEDIAN AU$24.14
10%
AU$48k
10%
AU$63k
50%
AU$81k
90%
90%
MEDIAN AU$63,211
AU$47,840 - AU$81,261
AU$48K
AU$63K
AU$81K
MEDIAN: AU$63,211
10%
50%
90%
AU$18.39 - AU$32.75
AU$18
AU$24
AU$33
MEDIAN: AU$24.14
10%
50%
90%
AU$0AU$81K
Salary AU$47,840 - AU$81,261
Bonus AU$511 - AU$10,033
Profit Sharing AU$1,500
Commission AU$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$43,668 - AU$80,451
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 497
Hourly Data AU$0AU$65
Hourly Rate AU$18.39 - AU$32.75
Hourly Tips AU$0.50
Overtime AU$25.45 - AU$65.36
Annual Data AU$0AU$80K
Bonus AU$511 - AU$10,033
Commission AU$2,500
Profit Sharing AU$1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$43,668 - AU$80,451
  • Country: United States
  • Currency: AUD
  • Updated: 18 Mar 2019
  • Individuals Reporting: 156

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

Read More...
Customer Service Team Leader Tasks
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Pay By Employer

$0$60K

$32,693

$49,279

Chick-Fil-A Inc
15 profiles
$21,945

$28,630

$38,115

$43,888

Best Buy
8 profiles
$27,836

IKEA
7 profiles
$47,207

Amazon.com Inc
6 profiles
$41,130

DIRECTV, LLC.
6 profiles
$44,287

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leader Job Listings

Pay by Experience Level for Customer Service Team Leader

Pay by Experience for a Customer Service Team Leader has a positive trend. An entry-level Customer Service Team Leader with less than 5 years of experience can expect to earn an average total compensation of AU$56,000 based on 339 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$61,000 based on 236 salaries. An experienced Customer Service Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$66,000 based on 139 salaries. A Customer Service Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$65,000 based on 36 salaries.

Pay Difference by Location

National Average: AU$60,337

Larger city markers indicate a job is popular in that location.

Customer Service Team Leader Reviews

Q: What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in Sydney:
"Different."
Pros: No two days are ever the same
Cons: No structure or discipline. High turn over rate

Customer Service Team Leader in Brisbane:
"Challenging."
Pros: The people
Cons: The processes and lack of communication

Customer Service Team Leader in Melbourne:
"Challenging and exciting."
Pros: The people I work with.
Cons: Under paid and not financially recognised.

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
73 %
Male
27 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
Less than 1 year
4%
1-4 years
40%
5-9 years
30%
10-19 years
21%
20 years or more
5%

Experience Affects Customer Service Team Leader Salaries

▲9%

▲8%

▲2%

National Average
AU$60,000

▼7%

Skills That Affect Customer Service Team Leader Salaries




▲1%

National Average
AU$60,000

Customer Service
▼2%


Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
30%
10-19 years
21%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 7%
dental benefits
Dental: 2%
vision benefits
Vision: 2%
no benefits
None: 93%