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Average Customer Service Team Leader Salary in Australia

AU$64,654
Avg. SalaryShow Hourly Rate
AU$4,069
Bonus
AU$8,500
Commission
AU$2,500
Profit Sharing
What am I worth?
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How should I pay?
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The average salary for a Customer Service Team Leader in Australia is AU$64,654.
10%
A$50k
MEDIAN
A$65k
90%
A$85k
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Salary
AU$50k - AU$85k
Bonus
AU$511 - AU$10k
Profit Sharing
AU$0 - AU$3k
Commission
AU$504 - AU$18k
Total Pay
AU$44k - AU$84k
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What Do Customer Service Team Leaders Do?

Customer Service Team Leader Tasks
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Popular Employer Salaries for Customer Service Team Leader

AU$78k
AU$62k
The top respondents for the job title Customer Service Team Leader are from the companies Woolworths, Suncorp and FOXTEL. Reported salaries are highest at Suncorp where the average pay is AU$77,832. FOXTEL pays the lowest at around AU$61,500.

Career Paths

Explore the most common career paths for Customer Service Team Leader. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Team Leader
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Team Leader Job Listings

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What Are Popular Skills for Customer Service Team Leaders?

Skills in People Management and Performance Management are correlated to pay that is above average. Skills that pay less than market rate include Training, Team Leadership and Customer Service.

What is the Pay by Experience Level for Customer Service Team Leaders?

An entry-level Customer Service Team Leader with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$58,769 based on 24 salaries. An early career Customer Service Team Leader with 1-4 years of experience earns an average total compensation of AU$62,752 based on 313 salaries. A mid-career Customer Service Team Leader with 5-9 years of experience earns an average total compensation of AU$64,956 based on 168 salaries. An experienced Customer Service Team Leader with 10-19 years of experience earns an average total compensation of AU$69,203 based on 132 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$73,107.
Employees with Customer Service Team Leader in their job title in Newcastle, New South Wales earn an average of 9.5% more than the national average. These job titles also find higher than average salaries in Sydney, New South Wales (4.9% more) and Perth, Western Australia (3.9% more). The lowest salaries can be found in Gold Coast, Queensland (15.9% less) and Brisbane, Queensland (10.2% less).

Years of Experience

This data is based on 676 survey responses.
Entry Level
3.6%
Early Career
46.3%
Mid Career
24.9%
Experienced
19.5%
Late Career
5.8%

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