A Customer Service Team Leader earns an average salary of AU$61,629 per year. A skill in Performance Management is associated with high pay for this job. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. People in this job generally don't have more than 20 years' experience.

AU$46,763 - AU$80,104
AU$47K
AU$62K
AU$80K
MEDIAN: AU$62,054
10%
50%
90%
AU$18.20 - AU$33.79
AU$18
AU$24
AU$34
MEDIAN: AU$24.08
10%
50%
90%
AU$0AU$80K
Salary AU$46,763 - AU$80,104
Bonus AU$730 - AU$9,899
Profit Sharing AU$1,000
Commission AU$1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$42,923 - AU$79,639
  • Country: Australia
  • Currency: AUD
  • Updated: 14 Apr 2018
  • Individuals Reporting: 474
Hourly Data AU$0AU$60
Hourly Rate AU$18.20 - AU$33.79
Hourly Tips AU$0.50
Overtime AU$0.00 - AU$60.00
Annual Data AU$0AU$79K
Bonus AU$730 - AU$9,899
Commission AU$1,500
Profit Sharing AU$1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$42,923 - AU$79,639
  • Country: United States
  • Currency: AUD
  • Updated: 14 Apr 2018
  • Individuals Reporting: 139

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Common Career Paths for Customer Service Team Leader


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Customer Service Team Leader Job Listings

Pay by Experience Level for Customer Service Team Leader

Pay by Experience for a Customer Service Team Leader has a positive trend. An entry-level Customer Service Team Leader with less than 5 years of experience can expect to earn an average total compensation of AU$56,000 based on 339 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Team Leader with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$61,000 based on 236 salaries. An experienced Customer Service Team Leader which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$66,000 based on 139 salaries. A Customer Service Team Leader with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$65,000 based on 36 salaries.

Pay Difference by Location

National Average: AU$59,710

Larger city markers indicate a job is popular in that location.

Customer Service Team Leader Reviews

Q: What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in Melbourne:
"Challenging and exciting."
Pros: The people I work with.
Cons: Under paid and not financially recognised.

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
73 %
Male
27 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 27 votes.
Less than 1 year
2%
1-4 years
41%
5-9 years
31%
10-19 years
21%
20 years or more
6%

Experience Affects Customer Service Team Leader Salaries

▲10%

▲9%

▲3%

National Average
AU$60,000

▼6%

Skills That Affect Customer Service Team Leader Salaries




▲2%

National Average
AU$60,000

Customer Service
▼1%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 27 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
2%
1-4 years
41%
5-9 years
31%
10-19 years
21%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 8%
dental benefits
Dental: 2%
vision benefits
Vision: 2%
no benefits
None: 91%