Customer Service Team Leader in Brisbane, Queensland Salary (Australia)

A Customer Service Team Leader in Brisbane, Queensland earns an average salary of AU$59,440 per year. Most people with this job move on to other positions after 20 years in this field.

AU$44,645 - AU$77,254
AU$45K
AU$59K
AU$77K
MEDIAN: AU$59,177
10%
50%
90%
AU$20.65 - AU$37.83
AU$24
MEDIAN: AU$23.96
50%
AU$0AU$80K
Salary AU$44,645 - AU$77,254
Bonus AU$2,948
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$43,893 - AU$80,939
  • Country: Australia
  • Currency: AUD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 46
Hourly Data AU$0AU$37
Hourly Rate AU$23.96
Hourly Tips AU$0.50
Overtime AU$33.00
Annual Data AU$0AU$80K
Bonus AU$2,948
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$43,893 - AU$80,939
  • Country: United States
  • Currency: AUD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 8

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Job Listings

Key Stats for Customer Service Team Leader

Gender

Female
56 %
Male
44 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
2%
1-4 years
43%
5-9 years
26%
10-19 years
24%
20 years or more
6%

Experience Affects Customer Service Team Leader Salaries

▲12%

▲1%

National Average
AU$59,000

▼7%

Skills That Affect Customer Service Team Leader Salaries


National Average
AU$59,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
2%
1-4 years
43%
5-9 years
26%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 10%
dental benefits
Dental: 3%
vision benefits
Vision: 3%
no benefits
None: 90%