Avg. Base Salary (AUD)
The average salary for a Customer Success Manager is AU$77,419
What is the Pay by Experience Level for Customer Success Managers?
An early career Customer Success Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of AU$73,302 based on 18 salaries. A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation of AU$98,511 based on 12 salaries.
What Do Customer Success Managers Do?
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.
Customer success managers serve as liaisons between a company's upper management and customers, and as the first …Read more
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.