The average salary for a Senior Technical Support Engineer is AU$84,391 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. For the first five to ten years in this position, salary increases modestly, but any additional experience does not have a big effect on pay.

AU$53,163 - AU$115,316
AU$53K
AU$83K
AU$120K
MEDIAN: AU$82,995
10%
50%
90%
AU$0AU$123K
Salary AU$53,163 - AU$115,316
Bonus AU$745 - AU$14,795
Profit Sharing AU$2,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$58,435 - AU$123,299
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 111

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Pay Difference by Location

National Average: AU$85,844

Larger city markers indicate a job is popular in that location.

Key Stats for Senior Technical Support Engineer

Gender

Female
12 %
Male
88 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
Less than 1 year
3%
1-4 years
13%
5-9 years
35%
10-19 years
42%
20 years or more
7%

Experience Affects Senior Technical Support Engineer Salaries

▲7%

▲5%

National Average
AU$86,000

▼6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
3%
1-4 years
13%
5-9 years
35%
10-19 years
42%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 39%
dental benefits
Dental: 23%
vision benefits
Vision: 16%
no benefits
None: 61%