The average pay for an Entry-Level Service Delivery Manager is AU$87,238 per year. A skill in Information Technology Infrastructure Library (ITIL) is associated with high pay for this job.

AU$59,486 - AU$117,708
AU$59K
AU$87K
AU$120K
MEDIAN: AU$86,558
10%
50%
90%
AU$19.17 - AU$44.38
AU$19
AU$28
AU$44
MEDIAN: AU$28.00
10%
50%
90%
AU$0AU$120K
Salary AU$59,486 - AU$117,708
Bonus AU$0.00 - AU$14,899
Profit Sharing AU$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$57,873 - AU$120,379
  • Country: Australia
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 177
Hourly Data AU$0AU$50
Hourly Rate AU$19.17 - AU$44.38
Overtime AU$50.20
Annual Data AU$0AU$120K
Bonus AU$0.00 - AU$14,899
Profit Sharing AU$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$57,873 - AU$120,379
  • Country: United States
  • Currency: AUD
  • Updated: 18 Jan 2018
  • Individuals Reporting: 11

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Pay Difference by Location

National Average: AU$86,186

Larger city markers indicate a job is popular in that location.

Service Delivery Manager Advice

Q: What do you wish you knew about your job when you first started out?

Service Delivery Manager in Perth:
"Walk a fine line."
Be a champion for the people you manage and a problem solver for your client, all while protecting the interests of the Company you work for. This is the balance required to be successful in a delivery role.

Service Delivery Manager in Sydney:
"Communication is everthing."
Learn about different communication styles. What works for you may not be the best style for your directs. If you have ever heard the term 'herding cats' then you will know what is takes to get 30 individuals to a common goal.

Key Stats for Service Delivery Manager

Gender

Female
28 %
Male
72 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.
Less than 1 year
5%
1-4 years
69%
5-9 years
27%

Skills That Affect Service Delivery Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
28 %
Male
72 %

Common Health Benefits

medical benefits
Medical: 6%
dental benefits
Dental: 3%
vision benefits
Vision: 3%
no benefits
None: 93%