Service Delivery Manager with People Management Skills in Melbourne, Victoria Salary (Australia)

A Service Delivery Manager with People Management skills in Melbourne, Victoria earns an average salary of AU$114,456 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience does not have a big impact on this job’s pay.

AU$69,542 - AU$165,279
AU$70K
AU$100K
AU$170K
MEDIAN: AU$101,736
10%
50%
90%
AU$0AU$165K
Salary AU$69,542 - AU$165,279
Bonus AU$2,909 - AU$25,760
Profit Sharing AU$1,017
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$68,466 - AU$165,646
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 53

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Key Stats for Service Delivery Manager

Gender

Female
22 %
Male
78 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
1-4 years
26%
5-9 years
26%
10-19 years
39%
20 years or more
9%

Experience Affects Service Delivery Manager Salaries

▲9%

▲4%

▼0%

National Average
AU$108,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

1-4 years
26%
5-9 years
26%
10-19 years
39%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 10%
dental benefits
Dental:
vision benefits
Vision: 2%
no benefits
None: 88%