The average pay for a Service Delivery Manager in Melbourne, Victoria is AU$106,242 per year.

AU$68,198 - AU$143,918
AU$68K
AU$100K
AU$140K
MEDIAN: AU$101,842
10%
50%
90%
AU$0AU$151K
Salary AU$68,198 - AU$143,918
Bonus AU$0.00 - AU$24,240
Profit Sharing AU$6,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$66,998 - AU$151,360
  • Country: Australia
  • Currency: AUD
  • Updated: 11 Jan 2018
  • Individuals Reporting: 136

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Pay by Experience Level for Service Delivery Manager

Pay by Experience for a Service Delivery Manager has a positive trend. An entry-level Service Delivery Manager with less than 5 years of experience can expect to earn an average total compensation of AU$93,000 based on 17 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$110,000 based on 25 salaries. An experienced Service Delivery Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$117,000 based on 29 salaries. A Service Delivery Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$117,000 based on 9 salaries.

Service Delivery Manager Reviews

Q: What is it like working in Melbourne?

Service Delivery Manager in Melbourne:
"Great."
Pros: The lifestyle
Cons: Too many people

Key Stats for Service Delivery Manager

Gender

Female
21 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
Less than 1 year
1%
1-4 years
23%
5-9 years
25%
10-19 years
38%
20 years or more
13%

Experience Affects Service Delivery Manager Salaries

▲9%

▲8%

▲2%

National Average
AU$108,000

▼14%

Skills That Affect Service Delivery Manager Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
1%
1-4 years
23%
5-9 years
25%
10-19 years
38%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 11%
dental benefits
Dental: 4%
vision benefits
Vision: 5%
no benefits
None: 88%