A Technical Account Manager earns an average salary of AU$81,991 per year. Most people with this job move on to other positions after 20 years in this career.
|Salary||AU$54,652 - AU$134,321|
|Bonus||AU$3,973 - AU$39,453|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|AU$55,708 - AU$148,931|
Job Description for Technical Account Manager
A technical account manager provides account management and high-level technical support to project teams and customers. They also mentor and train technical account specialists. As part of their duties, they may regularly visit customers within an assigned area to ensure services are functioning well and advise them of opportunities for additional services and product solutions. They may also coordinate the installation and integration of services for customers.Read More...
Technical account managers maintain close communication with larger customers, as well as facilitate communication with technical support when necessary. They are responsible for identifying potential areas of concern for customers before they arise. They make recommendations based on their recognizing a customer’s current and future internet technology needs during their continued business relationship.
Technical account managers also work as part of an account management team. This team reports to the technical account management director or supervisor. These managers typically work in an office environment as their home base. However, they are often required to make trips to existing and potential clients. Their work hours vary, and they may be required to work evening and weekends to accommodate client needs.
Most companies require that their technical account managers have at least a bachelor’s degree in information systems, computer science, or a related field. They may also be required to possess some of several available information technology (IT) business certifications and technical certifications, depending on the equipment that is being used. Several years of experience is necessary, as well as outstanding verbal and written communication skills. (Copyright 2018 PayScale.com)
Technical Account Manager Tasks
- Communicate with clients and internal teams to explain products and implementation schedules.
- Document technical requirements, schedules and client interactions.
- Test, conduct quality assurance and validate for technical feasibility and product launch.
- Respond to technical concerns and problems, ensuring smooth implementation and launch.
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