The average salary for a Technical Support Analyst in Australia is AU$60,398.
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AU$46k - AU$81k
AU$992 - AU$10k
AU$0 - AU$3k
AU$46k - AU$81k
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Job Description for Technical Support Analyst
A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technica…Read more
Technical Support Analyst Tasks
- Provide technical assistance to computer system and other technical equipment users.
- Perform general maintenance and repair of technical equipment.
- Install software and hardware applications.
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Popular Skills for Technical Support Analyst
Help Desk / Desktop Support (Tier 2)
Information Technology (IT) Support
Network Management / Administration
Skills in Information Technology (IT) Support and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Network Management / Administration, Troubleshooting and Help Desk / Desktop Support (Tier 2).
Pay by Experience Level for Technical Support Analyst
An early career Technical Support Analyst with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of AU$56,676 based on 67 salaries. A mid-career Technical Support Analyst with 5-9 years of experience earns an average total compensation of AU$61,689 based on 46 salaries. An experienced Technical Support Analyst with 10-19 years of experience earns an average total compensation of AU$68,618 based on 16 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$78,108.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Analyst in their job title in Melbourne, Victoria earn an average of 3.1% more than the national average. These job titles also find higher than average salaries in Sydney, New South Wales (2.4% more). The lowest salaries can be found in Adelaide, South Australia (17.2% less) and Brisbane, Queensland (13.3% less).
Years of Experience
This data is based on 134 survey responses.
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