A Technical Support Analyst earns an average salary of AU$55,941 per year. For the first five to ten years in this position, pay increases sharply, but any additional experience does not have a big effect on pay. Most people with this job move on to other positions after 20 years in this field.

AU$42,827 - AU$76,621
AU$43K
AU$55K
AU$77K
MEDIAN: AU$54,739
10%
50%
90%
AU$20.58 - AU$35.50
AU$23
MEDIAN: AU$23.00
50%
AU$0AU$76K
Salary AU$42,827 - AU$76,621
Bonus AU$298 - AU$7,047
Profit Sharing AU$800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$42,733 - AU$76,769
  • Country: Australia
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 98
Hourly Data AU$0AU$69
Hourly Rate AU$23.00
Overtime AU$35.00
Annual Data AU$0AU$76K
Bonus AU$298 - AU$7,047
Profit Sharing AU$800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$42,733 - AU$76,769
  • Country: United States
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 8

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Technical Support Analyst Pay By Employer

$0$62K

$49,745

Dell, Inc.
15 profiles
$47,210

$40,701

$48,473

Medtronic, Inc.
5 profiles
$50,929

$38,600

$38,334

Technical Support Analyst Job Listings

Popular Skills for Technical Support Analyst

Pay Difference by Location

National Average: AU$55,680

Larger city markers indicate a job is popular in that location.

Technical Support Analyst Reviews

Q: What is it like working as a Technical Support Analyst?

Technical Support Analyst in Sydney:
"Corporate culture, customer service, stress level."
Pros: Contact with people. Knowledge development.
Cons:

Related Job Salaries

Key Stats for Technical Support Analyst

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
1%
1-4 years
56%
5-9 years
29%
10-19 years
12%
20 years or more
2%

Experience Affects Technical Support Analyst Salaries

▲17%

▲16%

National Average
AU$56,000

▼4%

Skills That Affect Technical Support Analyst Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
1%
1-4 years
56%
5-9 years
29%
10-19 years
12%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 9%
dental benefits
Dental: 2%
vision benefits
Vision: 2%
no benefits
None: 91%