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Average Customer Success Manager Salary in Vancouver, British Columbia

C$60,788
Avg. SalaryShow Hourly Rate
C$4,932
Bonus
C$6,552
Commission
What am I worth?
Get pay report
How should I pay?
Price a job
The average salary for a Customer Success Manager in Vancouver, British Columbia is C$60,788.
10%
CA$45k
MEDIAN
CA$61k
90%
CA$78k
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Salary
C$45k - C$78k
Bonus
C$996 - C$19k
Commission
C$750 - C$16k
Total Pay
C$47k - C$82k
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What Do Customer Success Managers Do?

Customer Success Manager Tasks
  • Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
  • Review and assess customers' progress and offer recommendations based on results.
  • Ensure highest customer satisfaction and return on investment while enhancing customer experience.
  • Define business objectives for the customer and develop a strategic direction for success.

Popular Employer Salaries for Customer Success Manager

Career Paths

Explore the most common career paths for Customer Success Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Success Manager
Director, Customer Experience
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Success Manager Job Listings

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What Are Popular Skills for Customer Success Managers?

Skills in Account Management and Software as a Service (SaaS) are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Client Interaction and Customer Relationship Management (CRM).

What is the Pay by Experience Level for Customer Success Managers?

An early career Customer Success Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$59,281 based on 72 salaries. A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation of C$63,951 based on 42 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of C$87,352 based on 5 salaries.
Employees with Customer Success Manager in their job title in Toronto, Ontario earn an average of 0.5% more than the national average. The lowest salaries can be found in Ottawa, Ontario (15.8% less), Halifax, Nova Scotia (14.2% less) and Montréal, Québec (7.9% less).

Years of Experience

This data is based on 119 survey responses.
Early Career
60.5%
Mid Career
35.3%
Experienced
4.2%

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