The average salary for an Early-Career Customer Success Manager in Vancouver, British Columbia is C$59,616.
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What Do Customer Success Managers Do?
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team.
Customer success managers serve as liaisons between a company's upper management and customers, and as the first l…Read more
Customer Success Manager Tasks
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
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Director, Customer Experience
Somewhat common (8 - 20%)
Customer Success Manager Job Listings
What Are Popular Skills for Customer Success Managers?
Skills in Customer Relationship Management (CRM), Account Management and Software as a Service (SaaS) are correlated to pay that is above average. Skills that pay less than market rate include Client Interaction and Customer Service.
What is the Pay by Experience Level for Customer Success Managers?
A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$63,951 based on 42 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of C$87,352 based on 5 salaries.
Pay Difference by Location
Employees with .NET Software Developer / Programmer in these locations earn less than the national average. The lowest salaries can be found in Ottawa, Ontario (14.1% less), Halifax, Nova Scotia (14.0% less) and Montréal, Québec (12.9% less).
Years of Experience
This data is based on 47 survey responses.
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