The average hourly pay for a Guest Services Agent with Problem Solving skills in Canada is C$14.89.
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C$11 - C$21
C$22,983 - C$44,406
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Job Description for Guest Services Agent
Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests. At the front desk, guest services agents must be familiar with hotel check-in software and be able to solve errors within t…Read more
Guest Services Agent Tasks
- Greet, register, and assign rooms to guests, and provide information and paperwork.
- Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
- Calculate bills, collect payments and document interactions.
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Guest Services Agent
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Guest Services Agent Job Listings
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Popular Skills for Guest Services Agent
Avg. Hourly Rate
Skills that pay less than market rate include Microsoft Office, Customer Relations, Oral / Verbal Communication and Customer Service.
Years of Experience
This data is based on 10 survey responses.
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