The average hourly pay for a Guest Services Agent with Customer Service skills in Canada is C$13.95.
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Job Description for Guest Services Agent
Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests. At the front desk, guest services agents must be familiar with hotel check-in software and be able to solve errors within t…Read more
Guest Services Agent Tasks
- Greet, register, and assign rooms to guests, and provide information and paperwork.
- Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
- Calculate bills, collect payments and document interactions.
Guest Services Agent Job Listings
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Popular Skills for Guest Services Agent
Avg. Hourly Rate
Skills in Oral / Verbal Communication, Problem Solving and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office.
Pay by Experience Level for Guest Services Agent
An entry-level Guest Services Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$14.00 based on 8 salaries. An early career Guest Services Agent with 1-4 years of experience earns an average total compensation of C$14.17 based on 45 salaries. A mid-career Guest Services Agent with 5-9 years of experience earns an average total compensation of C$13.74 based on 12 salaries. An experienced Guest Services Agent with 10-19 years of experience earns an average total compensation of C$14.00 based on 5 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Guest Services Agent in their job title in Vancouver, British Columbia earn an average of 22.4% more than the national average. These job titles also find higher than average salaries in Toronto, Ontario (16.0% more) and Calgary, Alberta (5.7% more).
Years of Experience
This data is based on 70 survey responses.
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