Average Late-Career Senior Customer Service Representative (CSR) Salary in Canada

C$49,119
Avg. SalaryShow Hourly Rate
C$1,517
Bonus
C$2,100
Profit Sharing
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The average salary for a Late-Career Senior Customer Service Representative (CSR) in Canada is C$49,119.
10%
C$34k
MEDIAN
C$49k
90%
C$62k
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United States (change)
Salary
C$34k - C$62k
Bonus
C$964 - C$5k
Profit Sharing
C$0 - C$2k
Total Pay
C$30k - C$62k

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

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Popular Skills for Senior Customer Service Representative (CSR)

Skills in Customer Service, Customer Relationship Management (CRM) and Sales are correlated to pay that is above average. Skills that pay less than market rate include Phone Support and Customer Relations.

Pay by Experience Level for Senior Customer Service Representative (CSR)

An entry-level Senior Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$39,548 based on 5 salaries. An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of C$42,107 based on 138 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of C$42,699 based on 159 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of C$44,718 based on 164 salaries.
Employees with Senior Customer Service Representative (CSR) in their job title in Calgary, Alberta earn an average of 19.2% more than the national average. These job titles also find higher than average salaries in Montréal, Québec (13.1% more) and Mississauga, Ontario (1.8% more). The lowest salaries can be found in Winnipeg, Manitoba (17.6% less), Hamilton, Ontario (12.5% less) and Toronto, Ontario (8.4% less).

Years of Experience

This data is based on 466 survey responses.
Entry Level
1.1%
Early Career
29.6%
Mid Career
34.1%
Experienced
35.2%

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