Average Mid-Career Senior Customer Service Representative (CSR) Salary in Canada

C$42,699
Avg. SalaryShow Hourly Rate
C$1,974
Bonus
C$6,500
Commission
C$1,500
Profit Sharing
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The average salary for a Mid-Career Senior Customer Service Representative (CSR) in Canada is C$42,699.
10%
C$32k
10%
C$43k
50%
C$55k
90%
90%
MEDIAN C$42,699
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United States (change)
Salary
C$32k - C$55k
Bonus
C$970 - C$5k
Profit Sharing
C$1k - C$5k
Commission
C$3k - C$14k
Total Pay
C$30k - C$54k

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Senior Customer Service Representative (CSR)

Career Paths

Explore the most common career paths for Senior Customer Service Representative (CSR). Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Senior Customer Service Representative (CSR)
Customer Service Representative (CSR)
Administrative Assistant
Office Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Senior Customer Service Representative (CSR) Job Listings

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Popular Skills for Senior Customer Service Representative (CSR)

Skills in Customer Service, Customer Relationship Management (CRM) and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations and Sales.

Pay by Experience Level for Senior Customer Service Representative (CSR)

An entry-level Senior Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$39,548 based on 5 salaries. An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of C$42,107 based on 138 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of C$44,718 based on 164 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$49,119.
Employees with Senior Customer Service Representative (CSR) in their job title in Edmonton, Alberta earn an average of 40.5% more than the national average. These job titles also find higher than average salaries in Calgary, Alberta (10.1% more) and Vancouver, British Columbia (7.7% more). The lowest salaries can be found in Toronto, Ontario (1.7% less) and Ottawa, Ontario (0.2% less).

Years of Experience

This data is based on 424 survey responses.
Entry Level
1.2%
Early Career
32.5%
Experienced
38.7%
Late Career
27.6%

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