Average Mid-Career Senior Customer Service Representative (CSR) with Call Center Operations Skills Salary in Canada

C$40,210
Avg. SalaryShow Hourly Rate
C$2,150
Bonus
C$12,000
Commission
What am I worth?
Get pay report
How should I pay?
Price a job
The average salary for a Mid-Career Senior Customer Service Representative (CSR) with Call Center Operations skills in Canada is C$40,210.
25%
C$36k
MEDIAN
C$40k
75%
C$43k
Is Senior Customer Service Representative (CSR) your job title? Find out what you should be paid

Use our tool to get a personalized report on your market worth.

How it works:
1
Enter city & years of experience
2
Add pay factors like skills & education
3
Find your market worth with a report tailored to you
United States (change)
Salary
C$36k - C$43k
Bonus
C$0 - C$2k
Commission
C$0 - C$12k
Total Pay
C$35k - C$50k

Your Market Worth Over Time

How has your pay changed over time for your market? Find out by taking our salary quiz.

Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

Search for more jobs
Search

Popular Skills for Senior Customer Service Representative (CSR)

Skills in Customer Service, Customer Relationship Management (CRM), Sales and Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations.

Pay by Experience Level for Senior Customer Service Representative (CSR)

An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$40,000 based on 9 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of C$45,000 based on 10 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$54,256.

Years of Experience

This data is based on 24 survey responses.
Early Career
37.5%
Experienced
41.7%
Late Career
20.8%

Related Job Salaries