Average Senior Customer Service Representative (CSR) with Call Center Operations Skills Salary in Canada

C$43,269
Avg. SalaryShow Hourly Rate
C$2,150
Bonus
C$8,500
Commission
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The average salary for a Senior Customer Service Representative (CSR) with Call Center Operations skills in Canada is C$43,269.
10%
C$33k
MEDIAN
C$43k
90%
C$55k
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United States (change)
Salary
C$33k - C$55k
Bonus
C$540 - C$6k
Commission
C$0 - C$9k
Total Pay
C$33k - C$56k

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Job Description for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Tasks
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

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Popular Skills for Senior Customer Service Representative (CSR)

Skills in Customer Service, Customer Relationship Management (CRM), Sales, Customer Relations and Phone Support are correlated to pay that is above average.

Pay by Experience Level for Senior Customer Service Representative (CSR)

An early career Senior Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$40,000 based on 9 salaries. A mid-career Senior Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of C$40,210 based on 5 salaries. An experienced Senior Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of C$43,570 based on 10 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$54,256.

Years of Experience

This data is based on 29 survey responses.
Early Career
31.0%
Mid Career
17.2%
Experienced
34.5%
Late Career
17.2%

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