The average pay for a Service Delivery Manager in Calgary, Alberta is C$80,000 per year. The highest paying skills associated with this job are Project Management and Information Technology Infrastructure Library (ITIL).

C$60,180 - C$116,484
C$60K
C$81K
C$120K
MEDIAN: C$81,347
10%
50%
90%
C$0C$129K
Salary C$60,180 - C$116,484
Bonus C$0.00 - C$14,795
Profit Sharing C$36,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$62,960 - C$129,138
  • Country: Canada
  • Currency: CAD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 26

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Key Stats for Service Delivery Manager

Gender

Female
17 %
Male
83 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
1-4 years
27%
5-9 years
12%
10-19 years
58%
20 years or more
4%

Experience Affects Service Delivery Manager Salaries

Late-Career
▲53%

Experienced
▲8%

Entry-Level
▲6%

National Average
C$83,000

Skills That Affect Service Delivery Manager Salaries

Project Management
▲25%

Information Technology Infrastructure Library (ITIL)
▲14%

National Average
C$83,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

1-4 years
27%
5-9 years
12%
10-19 years
58%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 89%
vision benefits
Vision: 58%
no benefits
None: 5%