The average salary for a Service Delivery Manager in Canada is C$81,713.
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C$52k - C$118k
C$507 - C$16k
C$509 - C$7k
C$0 - C$14k
C$49k - C$126k
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Job Satisfaction for Service Delivery Manager
Popular Employer Salaries for Service Delivery Manager
The top respondents for the job title Service Delivery Manager are from the companies CGI Group Inc., IBM Canada Ltd. and Compugen Inc.. Reported salaries are highest at Compugen Inc. where the average pay is C$90,000. Other companies that offer high salaries for this role include CGI Group Inc., earning around C$80,000. IBM Canada Ltd. pays the lowest at around C$76,840. Accenture also pays on the lower end of the scale, paying C$79,500.
Service Delivery Manager Job Listings
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Popular Skills for Service Delivery Manager
Skills in Operations Management, Project Management, Information Technology Infrastructure Library (ITIL), People Management and Customer Relationship Management (CRM) are correlated to pay that is above average.
Pay by Experience Level for Service Delivery Manager
An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$68,384 based on 36 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of C$79,900 based on 49 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of C$88,537 based on 108 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$93,270.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Delivery Manager in their job title in Toronto, Ontario earn an average of 8.9% more than the national average. These job titles also find higher than average salaries in Montréal, Québec (3.3% more) and Calgary, Alberta (1.2% more). The lowest salaries can be found in Edmonton, Alberta (13.1% less), Ottawa, Ontario (12.0% less) and Mississauga, Ontario (6.3% less).
Years of Experience
This data is based on 236 survey responses.
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