A Service Delivery Manager earns an average salary of C$79,432 per year. A skill in Information Technology Infrastructure Library (ITIL) is associated with high pay for this job.

C$53,704 - C$113,536
C$54K
C$80K
C$110K
MEDIAN: C$80,165
10%
50%
90%
C$11.58 - C$56.28
C$12
C$25
C$56
MEDIAN: C$25.40
10%
50%
90%
C$0C$120K
Salary C$53,704 - C$113,536
Bonus C$979 - C$15,543
Profit Sharing C$0.00 - C$63,616
Commission C$5,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$52,830 - C$120,944
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 290
Hourly Data C$0C$56
Hourly Rate C$11.58 - C$56.28
Overtime C$37.50
Annual Data C$0C$120K
Bonus C$979 - C$15,543
Commission C$5,500
Profit Sharing C$0.00 - C$63,616
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$52,830 - C$120,944
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 10

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

Read More...

Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Popular Skills for Service Delivery Manager

Pay by Experience Level for Service Delivery Manager

Pay by Experience for a Service Delivery Manager has a positive trend. An entry-level Service Delivery Manager with less than 5 years of experience can expect to earn an average total compensation of C$68,000 based on 37 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$81,000 based on 44 salaries. An experienced Service Delivery Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$86,000 based on 71 salaries. A Service Delivery Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$92,000 based on 28 salaries.

Pay Difference by Location

National Average: C$81,874

Larger city markers indicate a job is popular in that location.

Service Delivery Manager Reviews

Q: What is it like working as a Service Delivery Manager?

Service Delivery Manager in Red Deer:
"Good"
Pros: Friendly place to work mostly my own boss
Cons: Nothing

Related Job Salaries

Key Stats for Service Delivery Manager

Gender

Female
30 %
Male
70 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 39 votes.
Less than 1 year
0%
1-4 years
15%
5-9 years
22%
10-19 years
48%
20 years or more
14%

Experience Affects Service Delivery Manager Salaries

▲13%

▲5%

National Average
C$82,000

▼1%

▼16%

Skills That Affect Service Delivery Manager Salaries




National Average
C$82,000

People Management
▼2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 39 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
0%
1-4 years
15%
5-9 years
22%
10-19 years
48%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 88%
vision benefits
Vision: 71%
no benefits
None: 4%