Average Service Delivery Manager Salary in Canada

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The average salary for a Service Delivery Manager in Canada is C$81,713.
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United States (change)
C$52k - C$118k
C$507 - C$16k
Profit Sharing
C$509 - C$7k
C$0 - C$14k
Total Pay
C$49k - C$126k

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Job Description for Service Delivery Manager

Service Delivery Manager Tasks
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Job Satisfaction for Service Delivery Manager

4 out of 5
Highly Satisfied

Popular Employer Salaries for Service Delivery Manager

The top respondents for the job title Service Delivery Manager are from the companies CGI Group Inc., IBM Canada Ltd. and Compugen Inc.. Reported salaries are highest at Compugen Inc. where the average pay is C$90,000. Other companies that offer high salaries for this role include CGI Group Inc., earning around C$80,000. IBM Canada Ltd. pays the lowest at around C$76,840. Accenture also pays on the lower end of the scale, paying C$79,500.

Service Delivery Manager Job Listings

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Popular Skills for Service Delivery Manager

Skills in Operations Management, Project Management, Information Technology Infrastructure Library (ITIL), People Management and Customer Relationship Management (CRM) are correlated to pay that is above average.

Pay by Experience Level for Service Delivery Manager

An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of C$68,384 based on 36 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of C$79,900 based on 49 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of C$88,537 based on 108 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$93,270.
Employees with Service Delivery Manager in their job title in Toronto, Ontario earn an average of 8.9% more than the national average. These job titles also find higher than average salaries in Montréal, Québec (3.3% more) and Calgary, Alberta (1.2% more). The lowest salaries can be found in Edmonton, Alberta (13.1% less), Ottawa, Ontario (12.0% less) and Mississauga, Ontario (6.3% less).

Years of Experience

This data is based on 236 survey responses.
Early Career
Mid Career
Late Career

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