The average salary for an Experienced Service Delivery Manager is C$82,021 per year.

C$60,689 - C$120,069
C$61K
C$86K
C$120K
MEDIAN: C$85,612
10%
50%
90%
C$0C$125K
Salary C$60,689 - C$120,069
Bonus C$1,184 - C$19,471
Profit Sharing C$1,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$60,173 - C$125,605
  • Country: Canada
  • Currency: CAD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 165

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Pay Difference by Location

National Average: C$89,965

Larger city markers indicate a job is popular in that location.

Key Stats for Service Delivery Manager

Gender

Female
30 %
Male
70 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.
10-19 years
86%
20 years or more
14%

Skills That Affect Service Delivery Manager Salaries


Operations Management
▼0%

National Average
C$90,000

Project Management
▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 21 votes.

Gender

Female
30 %
Male
70 %

Common Health Benefits

medical benefits
Medical: 96%
dental benefits
Dental: 90%
vision benefits
Vision: 72%
no benefits
None: 2%