Service Delivery Manager with Information Technology Infrastructure Library (ITIL) Skills Salary (Canada)

A Service Delivery Manager with Information Technology Infrastructure Library (ITIL) skills earns an average salary of C$82,598 per year.

C$59,827 - C$118,162
C$60K
C$83K
C$120K
MEDIAN: C$82,543
10%
50%
90%
C$0C$124K
Salary C$59,827 - C$118,162
Bonus C$2,576 - C$17,573
Profit Sharing C$3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$61,349 - C$124,463
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 86

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Pay by Experience Level for Service Delivery Manager

Pay by Experience for a Service Delivery Manager has a positive trend. An entry-level Service Delivery Manager with less than 5 years of experience can expect to earn an average total compensation of C$80,000 based on 10 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$87,000 based on 35 salaries. An experienced Service Delivery Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$91,000 based on 27 salaries. A Service Delivery Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$100,000 based on 7 salaries.

Key Stats for Service Delivery Manager

Gender

Female
25 %
Male
75 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
Less than 1 year
1%
1-4 years
11%
5-9 years
15%
10-19 years
61%
20 years or more
11%

Experience Affects Service Delivery Manager Salaries

Late-Career
▲12%

▲2%

National Average
C$89,000

Mid-Career
▼3%

Entry-Level
▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
1%
1-4 years
11%
5-9 years
15%
10-19 years
61%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 88%
vision benefits
Vision: 69%
no benefits
None: 3%