The average pay for an Assistant Manager, Customer Service in Pune, Maharashtra is Rs 586,487 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. A skill in Project Management is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.

Rs 308,124 - Rs 946,392
Rs 310K
Rs 580K
Rs 950K
MEDIAN: Rs 583,258
10%
50%
90%
Rs 0Rs 971K
Salary Rs 308,124 - Rs 946,392
Bonus Rs 4,966 - Rs 131,879
Profit Sharing Rs 0.00 - Rs 153,193
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 322,869 - Rs 971,648
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 170

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2018 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Assistant Manager, Customer Service Job Listings

Key Stats for Assistant Manager, Customer Service

Gender

Female
10 %
Male
90 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.
Less than 1 year
2%
1-4 years
16%
5-9 years
52%
10-19 years
28%
20 years or more
2%

Experience Affects Assistant Manager, Customer Service Salaries

▲3%

▲1%

National Average
Rs 594,000

Entry-Level
▼3%

Skills That Affect Assistant Manager, Customer Service Salaries


Customer Relationship Management (CRM)
▲8%

Vendor Management
▲1%

National Average
Rs 594,000




Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 11 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
2%
1-4 years
16%
5-9 years
52%
10-19 years
28%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 8%
vision benefits
Vision: 10%
no benefits
None: 12%