Mid-Career Assistant Manager, Customer Service in Pune Salary (India)

A Mid-Career Assistant Manager, Customer Service in Pune, Maharashtra earns an average salary of Rs 594,125 per year. The skills that increase pay for this job the most are Customer Relationship Management (CRM) and Project Management.

Rs 351,153 - Rs 938,701
Rs 350K
Rs 580K
Rs 940K
MEDIAN: Rs 584,527
10%
50%
90%
Rs 0Rs 964K
Salary Rs 351,153 - Rs 938,701
Bonus Rs 2,459 - Rs 154,271
Profit Sharing Rs 12,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 360,000 - Rs 964,543
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 109

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2018 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Assistant Manager, Customer Service Job Listings

Key Stats for Assistant Manager, Customer Service

Gender

Female
12 %
Male
88 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.
5-9 years
80%
10-19 years
20%

Skills That Affect Assistant Manager, Customer Service Salaries

Customer Relationship Management (CRM)
▲18%

Project Management
▲16%

National Average
Rs 601,000

Customer Service
▼2%

Operations Management
▼3%

Team Management
▼7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.

Gender

Female
12 %
Male
88 %

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 10%
vision benefits
Vision: 13%
no benefits
None: 6%