A Mid-Career Call Center Team Lead earns an average salary of Rs 419,223 per year.

Rs 238,474 - Rs 702,382
Rs 240K
Rs 420K
Rs 700K
MEDIAN: Rs 421,102
10%
50%
90%
Rs 0Rs 702K
Salary Rs 238,474 - Rs 702,382
Bonus Rs 13,962 - Rs 123,650
Commission Rs 60,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 238,474 - Rs 702,392
  • Country: India
  • Currency: INR
  • Updated: 5 Jan 2018
  • Individuals Reporting: 122

Job Description for Call Center Team Lead

A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.

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Call Center Team Lead Tasks

  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Call Center Team Lead Job Listings

Key Stats for Call Center Team Lead

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
5-9 years
93%
10-19 years
7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
20 %
Male
80 %

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 7%
vision benefits
Vision: 5%
no benefits
None: 22%