Rs 361,525
Avg. Salary
Rs 132
Avg. Hourly Rate
Help us gather more data! Is Call Center Team Lead your job title? Find out what you're worth.

The average pay for a Call Center Team Lead is Rs 132 per hour.

The average pay for a Call Center Team Lead is Rs 361,525 per year.

10%
Rs 0.00
10%
Rs 132.26
50%
Rs 0.00
90%
90%
MEDIAN Rs 132.26
10%
Rs 182k
10%
Rs 362k
50%
Rs 589k
90%
90%
MEDIAN Rs 361,525
Rs 181,816 - Rs 589,135
Rs 180K
Rs 360K
Rs 590K
MEDIAN: Rs 361,525
10%
50%
90%
Rs 0Rs 606K
Salary Rs 181,816 - Rs 589,135
Bonus Rs 2,043 - Rs 538,293
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 186,506 - Rs 606,362
  • Country: India
  • Currency: INR
  • Updated: 23 Aug 2019
  • Individuals Reporting: 76

Job Description for Call Center Team Lead

A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.

Read More...
Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Common Career Paths for Call Center Team Lead


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Call Center Team Lead Job Listings

Pay Difference by Location

30%

11%

10%

National Average: Rs 363,097

Larger city markers indicate a job is popular in that location.

Call Center Team Lead Reviews

Q: What is it like working as a Call Center Team Lead?

Call Center Team Lead in Chennai:
"Motivating people."
Pros: Targets to achieve, client calls.
Cons: Night shifts, lack of support for freshers.

Call Center Team Lead in Chennai:
Pros: Individual flexibility and a good work atmosphere.
Cons: Being a professional, adhering to ethics & principles. Which has made my subordinates think of me as a bad person and they hate me as such.

Related Job Salaries

Key Stats for Call Center Team Lead

Gender

Female
23 %
Male
77 %
Less than 1 year
9%
1-4 years
30%
5-9 years
46%
10-19 years
15%

Experience Affects Call Center Team Lead Salaries

Experienced
▲46%

▲22%

National Average
Rs 363,000

▼5%

Skills That Affect Call Center Team Lead Salaries

Project Management
▲58%


National Average
Rs 363,000

Team Leadership
▼2%

Customer Service
▼12%

Team Management
▼16%

Microsoft Excel
▼36%

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
9%
1-4 years
30%
5-9 years
46%
10-19 years
15%

Common Health Benefits

medical benefits
Medical: 65%
dental benefits
Dental: 9%
vision benefits
Vision: 6%
no benefits
None: 32%