The average salary for a Call Center Team Lead in Bangalore, Karnataka is Rs 394,792 per year. Most people with this job move on to other positions after 20 years in this career.

Rs 204,709 - Rs 730,387
Rs 200K
Rs 400K
Rs 730K
MEDIAN: Rs 401,449
10%
50%
90%
Rs 0Rs 730K
Salary Rs 204,709 - Rs 730,387
Bonus Rs 10,213 - Rs 146,807
Commission Rs 60,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 206,773 - Rs 730,387
  • Country: India
  • Currency: INR
  • Updated: 12 Jan 2018
  • Individuals Reporting: 59

Job Description for Call Center Team Lead

A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.

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Call Center Team Lead Tasks

  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Call Center Team Lead Job Listings

Key Stats for Call Center Team Lead

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
3%
1-4 years
31%
5-9 years
54%
10-19 years
12%

Experience Affects Call Center Team Lead Salaries

Experienced
▲39%

Mid-Career
▲2%

National Average
Rs 402,000

Entry-Level
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
3%
1-4 years
31%
5-9 years
54%
10-19 years
12%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 6%
vision benefits
Vision: 6%
no benefits
None: 19%