Average Customer Service Manager Salary in India

Rs 692,008
Avg. SalaryShow Hourly Rate
Rs 70,347
Bonus
Rs 110,000
Commission
Rs 32,000
Profit Sharing
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The average salary for a Customer Service Manager in India is Rs 692,008.
10%
Rs 258k
10%
Rs 692k
50%
Rs 2m
90%
90%
MEDIAN Rs 692,008
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United States (change)
Salary
Rs 258k - Rs 2m
Bonus
Rs 10k - Rs 206k
Profit Sharing
Rs 1k - Rs 391k
Commission
Rs 10k - Rs 403k
Total Pay
Rs 284k - Rs 2m

Your Market Worth Over Time

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Job Description for Customer Service Manager

Customer Service Manager Tasks
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.

Popular Employer Salaries for Customer Service Manager

The top respondents for the job title Customer Service Manager are from the companies Amazon.com Inc, Vodafone and ICICI Bank. Reported salaries are highest at Vodafone where the average pay is Rs 827,740. Other companies that offer high salaries for this role include Amazon.com Inc, earning around Rs 608,068. ICICI Bank pays the lowest at around Rs 423,000. HDFC Bank Pvt Ltd also pays on the lower end of the scale, paying Rs 450,000.

Career Paths

Explore the most common career paths for Customer Service Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Manager
Operations Manager
Service Manager Automotive
Service Delivery Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Manager Job Listings

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Popular Skills for Customer Service Manager

Skills in Customer Relationship Management (CRM) and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Problem Solving, People Management and Customer Service.

Pay by Experience Level for Customer Service Manager

An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of Rs 256,021 based on 25 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of Rs 358,815 based on 181 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of Rs 643,332 based on 231 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of Rs 993,142 based on 309 salaries. In their late career (20 years and higher), employees earn an average total compensation of Rs 1,235,688.
Employees with Customer Service Manager in their job title in Gurgaon, Haryana earn an average of 48.9% more than the national average. These job titles also find higher than average salaries in Bangalore, Karnataka (7.4% more) and Mumbai, Maharashtra (4.2% more). The lowest salaries can be found in New Delhi, Delhi (24.0% less), Hyderabad, Andhra Pradesh (10.4% less) and Pune, Maharashtra (9.5% less).

Years of Experience

This data is based on 802 survey responses.
Entry Level
3.1%
Early Career
22.6%
Mid Career
28.8%
Experienced
38.5%
Late Career
7.0%

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