The average salary for a Customer Service Manager in India is Rs 692,008.
MEDIAN Rs 692,008
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Rs 258k - Rs 2m
Rs 10k - Rs 206k
Rs 1k - Rs 391k
Rs 10k - Rs 403k
Rs 284k - Rs 2m
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Job Description for Customer Service Manager
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
Customer Service Manager Tasks
- Develops, tracks and reports key performance measurements for the unit.
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
Popular Employer Salaries for Customer Service Manager
The top respondents for the job title Customer Service Manager are from the companies Amazon.com Inc, Vodafone and ICICI Bank. Reported salaries are highest at Vodafone where the average pay is Rs 827,740. Other companies that offer high salaries for this role include Amazon.com Inc, earning around Rs 608,068. ICICI Bank pays the lowest at around Rs 423,000. HDFC Bank Pvt Ltd also pays on the lower end of the scale, paying Rs 450,000.
Explore the most common career paths for Customer Service Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Manager Job Listings
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Popular Skills for Customer Service Manager
Customer Relationship Management (CRM)
Skills in Customer Relationship Management (CRM) and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Problem Solving, People Management and Customer Service.
Pay by Experience Level for Customer Service Manager
An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of Rs 256,021 based on 25 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of Rs 358,815 based on 181 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of Rs 643,332 based on 231 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of Rs 993,142 based on 309 salaries. In their late career (20 years and higher), employees earn an average total compensation of Rs 1,235,688.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Manager in their job title in Gurgaon, Haryana earn an average of 48.9% more than the national average. These job titles also find higher than average salaries in Bangalore, Karnataka (7.4% more) and Mumbai, Maharashtra (4.2% more). The lowest salaries can be found in New Delhi, Delhi (24.0% less), Hyderabad, Andhra Pradesh (10.4% less) and Pune, Maharashtra (9.5% less).
Years of Experience
This data is based on 802 survey responses.
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