The average salary for a Customer Care Executive with Customer Service skills in India is Rs 204,383.
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Job Description for Customer Care Executive
Customer care executives' main function is to serve as customers' first point of contact for complaints, questions, requests, feedback, or any other needs; these professionals are essentially charged with managing relationships between clients and the company. Customer care executives are expected to employ a high level of professionalism in their conversations, apply thorough knowledge of their company's products and services, and respond quickly to requests and queries. When contacted for a co…Read more
Customer Care Executive Tasks
- Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
- Strategize the planning, developing and directing of the call center operations and customer service programs.
Popular Employer Salaries for Customer Care Executive
The top respondents for the job title Customer Care Executive are from the companies Concentrix Corporation, Teleperformance and Tata Business Support Services Ltd. Reported salaries are highest at Techmahindra Ltd where the average pay is Rs 450,000. Other companies that offer high salaries for this role include iEnergizer and Aegis BPO Services Ltd, earning around Rs 264,000 and Rs 262,348, respectively. Teleperformance pays the lowest at around Rs 184,735. Tata Business Support Services Ltd and Concentrix Corporation also pay on the lower end of the scale, paying Rs 205,210 and Rs 205,301, respectively.
Customer Care Executive Job Listings
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Popular Skills for Customer Care Executive
Oral / Verbal Communication
Customer Relationship Management (CRM)
Skills in Oral / Verbal Communication, Customer Relations, Customer Relationship Management (CRM) and Microsoft Excel are correlated to pay that is above average. Skills that pay less than market rate include Inbound Calls.
Pay by Experience Level for Customer Care Executive
An entry-level Customer Care Executive with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of Rs 178,200 based on 157 salaries. An early career Customer Care Executive with 1-4 years of experience earns an average total compensation of Rs 216,204 based on 458 salaries. A mid-career Customer Care Executive with 5-9 years of experience earns an average total compensation of Rs 255,248 based on 87 salaries. An experienced Customer Care Executive with 10-19 years of experience earns an average total compensation of Rs 266,916 based on 20 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Care Executive in their job title in Gurgaon, Haryana earn an average of 40.4% more than the national average. These job titles also find higher than average salaries in Mumbai, Maharashtra (35.0% more) and Bangalore, Karnataka (24.4% more). The lowest salaries can be found in Kolkata, West Bengal (19.0% less) and Hyderabad, Andhra Pradesh (4.9% less).
Years of Experience
This data is based on 722 survey responses.
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