An Entry-Level Customer Relations Manager (CRM) earns an average salary of Rs 257,597 per year.

Rs 122,709 - Rs 546,524
Rs 120K
Rs 250K
Rs 550K
MEDIAN: Rs 249,572
10%
50%
90%
Rs 0Rs 588K
Salary Rs 122,709 - Rs 546,524
Bonus Rs 503 - Rs 102,556
Profit Sharing Rs 0.00 - Rs 97,871
Commission Rs 51,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 123,744 - Rs 588,453
  • Country: India
  • Currency: INR
  • Updated: 12 Jan 2018
  • Individuals Reporting: 252

Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Customer Relations Manager (CRM) Job Listings

Key Stats for Customer Relations Manager (CRM)

Gender

Female
52 %
Male
48 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.
Less than 1 year
21%
1-4 years
66%
5-9 years
13%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 7 votes.

Gender

Female
52 %
Male
48 %

Common Health Benefits

medical benefits
Medical: 42%
dental benefits
Dental: 1%
vision benefits
Vision: 3%
no benefits
None: 57%