A Customer Relations Manager (CRM) in Bangalore, Karnataka earns an average salary of Rs 403,337 per year. A skill in Customer Relationship Management (CRM) is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this career. Experience strongly influences income for this job.

Rs 177,728 - Rs 987,537
Rs 180K
Rs 450K
Rs 990K
MEDIAN: Rs 450,000
10%
50%
90%
Rs 0Rs 1M
Salary Rs 177,728 - Rs 987,537
Bonus Rs 0.00 - Rs 125,000
Profit Sharing Rs 32,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 179,134 - Rs 1,076,585
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 52

Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Customer Relations Manager (CRM) Job Listings

Key Stats for Customer Relations Manager (CRM)

Gender

Female
43 %
Male
57 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
Less than 1 year
2%
1-4 years
50%
5-9 years
25%
10-19 years
19%
20 years or more
4%

Experience Affects Customer Relations Manager (CRM) Salaries

Experienced
▲82%

National Average
Rs 512,000

Mid-Career
▼6%

Entry-Level
▼28%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
43 %
Male
57 %

Years of Experience

Less than 1 year
2%
1-4 years
50%
5-9 years
25%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 62%
dental benefits
Dental:
vision benefits
Vision: 3%
no benefits
None: 38%