The average pay for a Customer Service Manager in Chennai, Tamil Nadu is Rs 611,794 per year. Experience strongly influences income for this job. Most people move on to other jobs if they have more than 20 years' experience in this career. The skills that increase pay for this job the most are Customer Service and Microsoft Office.

Rs 240,534 - Rs 1,623,322
Rs 240K
Rs 560K
Rs 2M
MEDIAN: Rs 559,734
10%
50%
90%
Rs 0Rs 1M
Salary Rs 240,534 - Rs 1,623,322
Bonus Rs 2,000 - Rs 300,000
Profit Sharing Rs 49,132
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 245,109 - Rs 1,907,123
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 50

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
21 %
Male
79 %
Less than 1 year
4%
1-4 years
24%
5-9 years
22%
10-19 years
44%
20 years or more
6%

Experience Affects Customer Service Manager Salaries

▲58%

Mid-Career
▲23%

National Average
Rs 577,000

Entry-Level
▼19%

Skills That Affect Customer Service Manager Salaries

Customer Service
▲25%

Microsoft Office
▲23%

National Average
Rs 577,000

Customer Relationship Management (CRM)
▼2%

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
4%
1-4 years
24%
5-9 years
22%
10-19 years
44%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental:
vision benefits
Vision: 4%
no benefits
None: 22%