Customer Service Representative (CSR) in Bangalore Salary (India)

The average salary for a Customer Service Representative (CSR) in Bangalore, Karnataka is Rs 212,787 per year. The highest paying skills associated with this job are Customer Relationship Management (CRM), Marketing Communications, and Oral / Verbal Communication. Experience strongly influences income for this job. Most people with this job move on to other positions after 10 years in this career.

Rs 120,112 - Rs 389,444
Rs 120K
Rs 220K
Rs 390K
MEDIAN: Rs 215,979
10%
50%
90%
Rs 0Rs 409K
Salary Rs 120,112 - Rs 389,444
Bonus Rs 1,965 - Rs 84,000
Profit Sharing Rs 9,000
Commission Rs 45,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 120,858 - Rs 409,113
  • Country: India
  • Currency: INR
  • Updated: 12 Jan 2018
  • Individuals Reporting: 513

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Customer Service Representative (CSR)

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.
Less than 1 year
20%
1-4 years
63%
5-9 years
15%
10-19 years
3%

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲107%

▲72%

National Average
Rs 220,000

▼8%

Skills That Affect Customer Service Representative (CSR) Salaries


Marketing Communications
▲26%

Oral / Verbal Communication
▲21%


National Average
Rs 220,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 16 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
20%
1-4 years
63%
5-9 years
15%
10-19 years
3%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 4%
vision benefits
Vision: 2%
no benefits
None: 32%