A Customer Support Manager earns an average salary of Rs 707,249 per year. Experience has a moderate effect on income for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.

Rs 201,729 - Rs 1,525,373
Rs 200K
Rs 650K
Rs 2M
MEDIAN: Rs 650,696
10%
50%
90%
Rs 0Rs 1M
Salary Rs 201,729 - Rs 1,525,373
Bonus Rs 2,000 - Rs 200,000
Profit Sharing Rs 50,000
Commission Rs 87,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 206,616 - Rs 1,559,277
  • Country: India
  • Currency: INR
  • Updated: 13 Jan 2018
  • Individuals Reporting: 147

Job Description for Customer Support Manager

Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.

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Customer Support Manager Tasks

  • Oversee and evaluate customer service team and set quality standards and goals.
  • Liaise with customers and ensure that expectations and quality goals are met.
  • Collect, validate, and analyze data on performance metrics and customer support.
  • Coordinate inter-department and external activities and projects.

Customer Support Manager Pay By Employer

$0$33K

$30,662

Customer Support Manager Job Listings

Pay Difference by Location

National Average: Rs 677,548

Larger city markers indicate a job is popular in that location.

Customer Support Manager Reviews

Q: What is it like working as a Customer Support Manager?

Customer Support Manager in Chennai:
"Customer Success Specialist and Manager."
Pros: Actually, I'm under paid here and never liked it here. I just worked for money to clear my debts and live a so called manipulated peaceful life.
Cons: Management Politics. No appreciation for showcasing talent and skills. No recognition or rewards for a job well done. Very biased senior level management.

Customer Support Manager in Pune:
"Good"
Pros: Technical and Sales expertise
Cons: Proprietary firm.

Related Job Salaries

Key Stats for Customer Support Manager

Gender

Female
24 %
Male
76 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
1%
1-4 years
24%
5-9 years
28%
10-19 years
43%
20 years or more
4%

Experience Affects Customer Support Manager Salaries

▲33%

National Average
Rs 678,000

Mid-Career
▼11%

Entry-Level
▼26%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
1%
1-4 years
24%
5-9 years
28%
10-19 years
43%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 59%
dental benefits
Dental: 7%
vision benefits
Vision: 8%
no benefits
None: 40%