Entry-Level Senior Customer Service Representative (CSR) with Oral / Verbal Communication Skills Salary (India)

The average salary for an Entry-Level Senior Customer Service Representative (CSR) with Oral / Verbal Communication skills is Rs 281,176 per year.

Rs 155,370 - Rs 420,199
Rs 160K
Rs 280K
Rs 420K
MEDIAN: Rs 283,742
10%
50%
90%
Rs 0Rs 424K
Salary Rs 155,370 - Rs 420,199
Bonus Rs 4,992 - Rs 77,566
Profit Sharing Rs 10,174
Commission Rs 23,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 156,612 - Rs 424,681
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 286

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

Read More...

Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Senior Customer Service Representative (CSR) Job Listings

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
24 %
Male
76 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.
Less than 1 year
2%
1-4 years
75%
5-9 years
23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 12 votes.

Gender

Female
24 %
Male
76 %

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 7%
vision benefits
Vision: 6%
no benefits
None: 28%