Entry-Level Senior Customer Service Representative (CSR) Salary (India)

An Entry-Level Senior Customer Service Representative (CSR) earns an average salary of Rs 266,841 per year.

Rs 153,070 - Rs 400,407
Rs 150K
Rs 260K
Rs 400K
MEDIAN: Rs 258,082
10%
50%
90%
Rs 0Rs 408K
Salary Rs 153,070 - Rs 400,407
Bonus Rs 2,905 - Rs 61,402
Profit Sharing Rs 3,523 - Rs 45,615
Commission Rs 2,980 - Rs 61,626
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 154,748 - Rs 408,377
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 958

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: Rs 262,065

Larger city markers indicate a job is popular in that location.

Senior Customer Service Representative (CSR) Advice

Q: What do you wish you knew about your job when you first started out?

Senior Customer Service Representative (CSR) in Bangalore:
"Looking for a best company to inhance my career."
Helping customers over the phone related to product/service issue.

Senior Customer Service Representative (CSR) in Hyderabad:
"Run project successfully."
As it is about calling we need to be best and lively less scriptive, talk straight to the point and try to make it a two way interactive communication. Take ownership of the call, Be Energetic and focus on the purpose of the call. Address the issue or give the information in a very friendly manner.

Senior Customer Service Representative (CSR) in Pune:
"A GOOD PLATFORM TO BECOME INDUSTRY READY PERSON."
Be polite and positive and try to step out of the box when you interact with your customer and handle their requests.

Senior Customer Service Representative (CSR) in Lucknow:
"Technical, Handling Customer Service Including Installation."
Need to look ground reality and difficulties and plan the actions accordingly rather than trying to showcase everything.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.
Less than 1 year
3%
1-4 years
76%
5-9 years
21%

Skills That Affect Senior Customer Service Representative (CSR) Salaries



National Average
Rs 262,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 33 votes.

Gender

Female
18 %
Male
82 %

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 5%
vision benefits
Vision: 5%
no benefits
None: 28%