Mid-Career Senior Customer Service Representative (CSR) Salary (India)

The average pay for a Mid-Career Senior Customer Service Representative (CSR) is Rs 333,593 per year. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

Rs 220,129 - Rs 496,885
Rs 220K
Rs 330K
Rs 500K
MEDIAN: Rs 332,291
10%
50%
90%
Rs 0Rs 520K
Salary Rs 220,129 - Rs 496,885
Bonus Rs 4,792 - Rs 123,650
Profit Sharing Rs 31,000
Commission Rs 0.00 - Rs 121,217
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 223,708 - Rs 520,837
  • Country: India
  • Currency: INR
  • Updated: 3 Jan 2018
  • Individuals Reporting: 573

Job Description for Senior Customer Service Representative (CSR)

Senior customer service representatives work mainly in positions that involve direct contact with the customers of their company. They are generally required to respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is both respectful and representative of the company. Many senior customer service representatives do most of their work on the phones or through email; they may also chat with customers if a company has the technology for customers to “live chat” with representatives. It is expected that they will be prompt and courteous in addressing a customer’s questions or concerns.

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Senior Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • May mentor or give direction to junior team members and provide training on best practices.
  • May assist management in ensuring performance goals are met.
  • Assists the Customer Service Representative (CSR) with difficult cases.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Senior Customer Service Representative (CSR)

Senior Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: Rs 336,543

Larger city markers indicate a job is popular in that location.

Key Stats for Senior Customer Service Representative (CSR)

Gender

Female
23 %
Male
77 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.
5-9 years
90%
10-19 years
10%

Skills That Affect Senior Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲23%



National Average
Rs 337,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 26 votes.

Gender

Female
23 %
Male
77 %

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 5%
vision benefits
Vision: 6%
no benefits
None: 23%