A Service Team Leader earns an average salary of Rs 423,533 per year. People in this job generally don't have more than 20 years' experience.

Rs 228,000 - Rs 923,133
Rs 230K
Rs 440K
Rs 920K
MEDIAN: Rs 442,728
10%
50%
90%
Rs 0Rs 977K
Salary Rs 228,000 - Rs 923,133
Bonus Rs 17,500 - Rs 182,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 228,000 - Rs 977,505
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 109

Job Description for Service Team Leader

The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.

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Service Team Leader Tasks

  • Lead a team in serving customers and ensuring compliance.
  • Recruit, hire, and schedule staff.
  • Investigate and resolve problems.
  • Coach and train staff.

Service Team Leader Pay By Employer

$0$38K

$33,782

Service Team Leader Job Listings

Pay Difference by Location

National Average: Rs 450,000

Larger city markers indicate a job is popular in that location.

Service Team Leader Advice

Q: What is it like working as a Service Team Leader?

Service Team Leader in New Delhi:
"Acting as point of escalation for day."
Be specific for your career make sure you review roles & responsibility being assigned for role.

Service Team Leader in Cuttack:
"Corporate Culture."
Pros: Friendly Environment. Good Infrastructure.
Cons: Lack of management. Carelessness of different departments.

Key Stats for Service Team Leader

Gender

Female
3 %
Male
97 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
3%
1-4 years
31%
5-9 years
37%
10-19 years
27%
20 years or more
3%

Experience Affects Service Team Leader Salaries

▲52%

Experienced
▲31%

National Average
Rs 450,000

Entry-Level
▼28%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
3 %
Male
97 %

Years of Experience

Less than 1 year
3%
1-4 years
31%
5-9 years
37%
10-19 years
27%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 10%
vision benefits
Vision: 12%
no benefits
None: 19%