Average Customer Service Agent Salary in United Kingdom

£17,820
Avg. SalaryShow Hourly Rate
£1,221
Bonus
£1,375
Commission
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The average salary for a Customer Service Agent in United Kingdom is £17,820.
10%
£15k
MEDIAN
£18k
90%
£22k
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United States (change)
Salary
£15k - £22k
Bonus
£103 - £5k
Commission
£0 - £1k
Total Pay
£15k - £22k

Your Market Worth Over Time

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Job Description for Customer Service Agent

Customer Service Agent Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Agent Job Listings

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Popular Skills for Customer Service Agent

Skills in Customer Relations, Sales and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Oral / Verbal Communication and Customer Service.

Pay by Experience Level for Customer Service Agent

An entry-level Customer Service Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £17,274 based on 29 salaries. An early career Customer Service Agent with 1-4 years of experience earns an average total compensation of £17,955 based on 143 salaries. A mid-career Customer Service Agent with 5-9 years of experience earns an average total compensation of £17,535 based on 29 salaries. An experienced Customer Service Agent with 10-19 years of experience earns an average total compensation of £18,374 based on 29 salaries. In their late career (20 years and higher), employees earn an average total compensation of £18,715.
Employees with Customer Service Agent in their job title in London, England: London earn an average of 12.0% more than the national average. These job titles also find higher than average salaries in Manchester, England: Manchester (7.0% more). The lowest salaries can be found in Bristol, England: Bristol (10.6% less), Newcastle-upon-Tyne, England: Tyne and Wear (9.0% less) and Edinburgh, Scotland: Edinburgh (8.8% less).

Years of Experience

This data is based on 242 survey responses.
Entry Level
12.0%
Early Career
59.1%
Mid Career
12.0%
Experienced
12.0%
Late Career
5.0%

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