£17,153
Avg. Salary
£8.06
Avg. Hourly Rate

Average additional compensation:

£1,024

Bonus

£435

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Agent is £8.06 per hour.

The average pay for a Customer Service Agent is £17,153 per year.

£6.99
10%
£8.06
50%
£9.48
90%
MEDIAN £8.06
£14k
10%
£17k
50%
£22k
90%
MEDIAN £17,153
£13,725 - £21,909
£14K
£17K
£22K
MEDIAN: £17,153
10%
50%
90%
£6.99 - £9.48
£7
£8
£9
MEDIAN: £8.06
10%
50%
90%
£0£21K
Salary £13,725 - £21,909
Bonus £49.32 - £3,649
Commission £435
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,045 - £21,957
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 19 Feb 2019
  • Individuals Reporting: 194
Hourly Data £0£17
Hourly Rate £6.99 - £9.48
Overtime £7.38 - £17.56
Annual Data £0£21K
Bonus £49.32 - £3,649
Commission £435
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,045 - £21,957
  • Country: United States
  • Currency: GBP
  • Updated: 19 Feb 2019
  • Individuals Reporting: 53

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

Read More...
Customer Service Agent Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Common Career Paths for Customer Service Agent


Add this chart to your site:   640px 640px    300px 300px

Customer Service Agent Job Listings

Pay by Experience Level for Customer Service Agent

Pay by Experience for a Customer Service Agent has a positive trend. An entry-level Customer Service Agent with less than 5 years of experience can expect to earn an average total compensation of ₤17,000 based on 97 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤17,000 based on 23 salaries. An experienced Customer Service Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤18,000 based on 23 salaries. A Customer Service Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤20,000 based on 5 salaries.

Pay Difference by Location

10%

National Average: £17,205

Larger city markers indicate a job is popular in that location.

Customer Service Agent Advice

Q: What is it like working as a Customer Service Agent?

Customer Service Agent in Coventry:
"Customer service."
Listen to the customer, answer any questions honestly, all delivery what you promise.

Customer Service Agent in Bangor:
"It could be better."
Pros: It has full-time hours, and is consistent.
Cons: The pressure you are put under to hit targets.

Customer Service Agent in Grantham:
"Relentless work. Constantly asked to do more for the same pa"
Pros: Helping people and making a difference to people's lives.
Cons: Uncaring, exploitative company. Wants everything for very little. Punishes staff for being ill (using the Bradford Score). For profit organisation making money from the NHS.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
50 %
Male
50 %
Less than 1 year
13%
1-4 years
56%
5-9 years
13%
10-19 years
13%
20 years or more
4%

Experience Affects Customer Service Agent Salaries

Late-Career
▲16%

Experienced
▲5%

National Average
₤17,000

Mid-Career
▼3%

▼4%

Gender

Female
50 %
Male
50 %

Years of Experience

Less than 1 year
13%
1-4 years
56%
5-9 years
13%
10-19 years
13%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 18%
dental benefits
Dental: 12%
vision benefits
Vision: 23%
no benefits
None: 66%