The average pay for a Customer Service Agent is £8.06 per hour.
The average pay for a Customer Service Agent is £17,153 per year.
|Salary||£13,725 - £21,909|
|Bonus||£49.32 - £3,649|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|£14,045 - £21,957|
|Hourly Rate||£6.99 - £9.48|
|Overtime||£7.38 - £17.56|
|Bonus||£49.32 - £3,649|
|Total Pay (||£14,045 - £21,957|
Job Description for Customer Service Agent
Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.Read More...
Customer service agents typically work in offices during typical business hours; this is especially true for agents in companies that have other businesses and offices as their primary clientele. Customer service agents in these positions often engage with clients over the phone, attempting to establish new contracts and building rapport with other businesses.
Customer service agents who work with individual customers may work a wide variety of orders; these agents respond to customer questions in areas such as issues with orders or products. Often, these inquiries are done over the phone, but many customer-agent interactions occur in stores.
Depending on the type of business, education requirements for a customer service agent may be anywhere from a high school diploma to a college experience and field-relevant licensing, such as a property license for customer service agents in an insurance company. Customer service agents quite often spend a lot of their time on computers, which makes basic computer skills an important qualification. Perhaps the most necessary skill, is the ability to communicate with customers in a friendly, professional, and engaging way. (Copyright 2019 PayScale.com)
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
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Pay by Experience Level for Customer Service Agent
Pay by Experience for a Customer Service Agent has a positive trend. An entry-level Customer Service Agent with less than 5 years of experience can expect to earn an average total compensation of ₤17,000 based on 97 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤17,000 based on 23 salaries. An experienced Customer Service Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤18,000 based on 23 salaries. A Customer Service Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤20,000 based on 5 salaries.
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