A Customer Service Agent earns an average salary of £16,720 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.

£13,800 - £22,350
£14K
£17K
£22K
MEDIAN: £16,813
10%
50%
90%
£6.90 - £9.53
£6
£8
£9
MEDIAN: £8.09
10%
50%
90%
£0£22K
Salary £13,800 - £22,350
Bonus £1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,000 - £21,763
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 21 Sep 2017
  • Individuals Reporting: 100
Hourly Data £0£49
Hourly Rate £6.90 - £9.53
Overtime £1.52 - £49.32
Annual Data £0£21K
Bonus £1,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£14,000 - £21,763
  • Country: United States
  • Currency: GBP
  • Updated: 21 Sep 2017
  • Individuals Reporting: 26

Find Out Exactly What You Should Be Paid

United States (change)

Common Career Paths for Customer Service Agent


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Customer Service Agent Job Listings

Pay by Experience Level for Customer Service Agent

Pay by Experience for a Customer Service Agent has a positive trend. An entry-level Customer Service Agent with less than 5 years of experience can expect to earn an average total compensation of ₤17,000 based on 97 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤17,000 based on 23 salaries. An experienced Customer Service Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤18,000 based on 23 salaries. A Customer Service Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤20,000 based on 5 salaries.

Pay Difference by Location

National Average: £16,952

Larger city markers indicate a job is popular in that location.

Customer Service Agent Reviews

Q: What is it like working as a Customer Service Agent?

Customer Service Agent in Bangor:
"It could be better."
Pros: It has full-time hours, and is consistent.
Cons: The pressure you are put under to hit targets.

Customer Service Agent in Grantham:
"Relentless work. Constantly asked to do more for the same pa"
Pros: Helping people and making a difference to people's lives.
Cons: Uncaring, exploitative company. Wants everything for very little. Punishes staff for being ill (using the Bradford Score). For profit organisation making money from the NHS.

Customer Service Agent in Belfast:
"Definitely not a 9-5 job."
Pros: The variety of contacts.
Cons: The commute, shift work, low pay.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
51 %
Male
49 %
Less than 1 year
14%
1-4 years
59%
5-9 years
11%
10-19 years
12%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Agent Salaries

Late-Career
▲18%

Experienced
▲7%

National Average
₤17,000

Mid-Career
▼1%

▼2%

Gender

Female
51 %
Male
49 %

Years of Experience

Less than 1 year
14%
1-4 years
59%
5-9 years
11%
10-19 years
12%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 14%
dental benefits
Dental: 9%
vision benefits
Vision: 26%
no benefits
None: 65%
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