Average Customer Service Agent Salary in United Kingdom

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The average salary for a Customer Service Agent in United Kingdom is £17,820.
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United States (change)
£15k - £22k
£103 - £5k
£0 - £1k
Total Pay
£15k - £22k

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Job Description for Customer Service Agent

Customer Service Agent Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

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Popular Skills for Customer Service Agent

Skills in Customer Relations, Sales and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Oral / Verbal Communication and Customer Service.

Pay by Experience Level for Customer Service Agent

An entry-level Customer Service Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £17,274 based on 29 salaries. An early career Customer Service Agent with 1-4 years of experience earns an average total compensation of £17,955 based on 143 salaries. A mid-career Customer Service Agent with 5-9 years of experience earns an average total compensation of £17,535 based on 29 salaries. An experienced Customer Service Agent with 10-19 years of experience earns an average total compensation of £18,374 based on 29 salaries. In their late career (20 years and higher), employees earn an average total compensation of £18,715.
Employees with Customer Service Agent in their job title in London, England: London earn an average of 12.0% more than the national average. These job titles also find higher than average salaries in Manchester, England: Manchester (7.0% more). The lowest salaries can be found in Bristol, England: Bristol (10.6% less), Newcastle-upon-Tyne, England: Tyne and Wear (9.0% less) and Edinburgh, Scotland: Edinburgh (8.8% less).

Years of Experience

This data is based on 242 survey responses.
Entry Level
Early Career
Mid Career
Late Career

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