The average salary for a Customer Success Manager in United Kingdom is £36,508.
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Job Description for Customer Success Manager
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team. Customer success managers serve as liaisons between a company's upper management and customers, and as the first l…Read more
Customer Success Manager Tasks
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
Customer Success Manager Job Listings
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Popular Skills for Customer Success Manager
Software as a Service (SaaS)
Skills in Account Management, Software as a Service (SaaS), Client Interaction and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM).
Pay by Experience Level for Customer Success Manager
An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of £27,785 based on 15 salaries. An early career Customer Success Manager with 1-4 years of experience earns an average total compensation of £34,488 based on 219 salaries. A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation of £50,681 based on 97 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of £53,675 based on 47 salaries. In their late career (20 years and higher), employees earn an average total compensation of £64,000.
Pay Difference by Location
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Employees with Customer Success Manager in their job title in London, England earn an average of 22.6% more than the national average. These job titles also find higher than average salaries in Reading, England: Berkshire (18.5% more) and London, England: London (12.8% more). The lowest salaries can be found in Manchester, England: Manchester (26.0% less), Birmingham, England: Birmingham (24.7% less) and Edinburgh, Scotland: Edinburgh (23.3% less).
Years of Experience
This data is based on 387 survey responses.
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