The average salary for a Customer Support Manager in United Kingdom is £31,748.
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£22k - £50k
£979 - £15k
£22k - £51k
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Job Description for Customer Support Manager
Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up…Read more
Customer Support Manager Tasks
- Oversee and evaluate customer service team and set quality standards and goals.
- Liaise with customers and ensure that expectations and quality goals are met.
- Collect, validate, and analyze data on performance metrics and customer support.
- Coordinate inter-department and external activities and projects.
Explore the most common career paths for Customer Support Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Support Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Support Manager Job Listings
Popular Skills for Customer Support Manager
Skills in Team Leadership and Product Support are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM), People Management and Customer Service.
Pay by Experience Level for Customer Support Manager
An early career Customer Support Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of £28,407 based on 59 salaries. A mid-career Customer Support Manager with 5-9 years of experience earns an average total compensation of £34,633 based on 42 salaries. An experienced Customer Support Manager with 10-19 years of experience earns an average total compensation of £40,997 based on 46 salaries. In their late career (20 years and higher), employees earn an average total compensation of £40,236.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Support Manager in their job title in London, England: London earn an average of 13.5% more than the national average. The lowest salaries can be found in Birmingham, England: Birmingham (11.8% less) and Manchester, England: Manchester (4.5% less).
Years of Experience
This data is based on 156 survey responses.
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