The average salary for a Service Desk Manager in United Kingdom is £33,762.
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What Do Service Desk Managers Do?
A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.
Service desk managers should determine the basic goals of the service center and have extensive knowledge in their respective field. From here, he/she will be able to make a model of oper…Read more
Service Desk Manager Tasks
- Oversee daily operations, including schedules, escalations, and reporting.
- Perform analyses, create reports, and implement emergency plans.
- Participate in root cause analysis and communicate findings to customers.
- Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
Popular Employer Salaries for Service Desk Manager
Explore the most common career paths for Service Desk Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Head of IT & Infrastructure
Information Technology (IT) Operations M...
Somewhat common (8 - 20%)
Service Desk Manager Job Listings
What Are Popular Skills for Service Desk Managers?
Skills in Information Technology Infrastructure Library (ITIL) and Team Leadership are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Information Technology (IT) Support and People Management.
What is the Pay by Experience Level for Service Desk Managers?
An early career Service Desk Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of £31,453 based on 76 salaries. A mid-career Service Desk Manager with 5-9 years of experience earns an average total compensation of £33,945 based on 69 salaries. An experienced Service Desk Manager with 10-19 years of experience earns an average total compensation of £37,822 based on 55 salaries. In their late career (20 years and higher), employees earn an average total compensation of £37,515.
Pay Difference by Location
Employees with Service Desk Manager in their job title in London, England: London earn an average of 16.4% more than the national average. These job titles also find higher than average salaries in Southampton, England: Hampshire (6.6% more). The lowest salaries can be found in Birmingham, England: Birmingham (14.2% less), Plymouth, England: Devon (9.6% less) and Glasgow, Scotland: Glasgow (8.2% less).
Years of Experience
This data is based on 215 survey responses.