£33,039
Avg. Salary
Avg. Hourly Rate

Average additional compensation:

£2,896

Bonus

£7,250

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Service Desk Manager is {{pay}} per hour.

The average pay for a Service Desk Manager is £33,039 per year.

10%
£0.00
10%
£0.00
50%
£0.00
90%
90%
MEDIAN £0.00
10%
£25k
10%
£33k
50%
£46k
90%
90%
MEDIAN £33,039
£25,024 - £46,473
£25K
£33K
£46K
MEDIAN: £33,039
10%
50%
90%
£0£48K
Salary £25,024 - £46,473
Bonus £690 - £5,946
Profit Sharing £7,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£25,246 - £48,278
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 24 Apr 2019
  • Individuals Reporting: 225

Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

Read More...
Service Desk Manager Tasks
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.

Service Desk Manager Pay By Employer

$0$104K

Kaplan, Inc.
6 profiles
$92,900

Common Career Paths for Service Desk Manager


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Service Desk Manager Job Listings

Pay by Experience Level for Service Desk Manager

Pay by Experience for a Service Desk Manager has a positive trend. An entry-level Service Desk Manager with less than 5 years of experience can expect to earn an average total compensation of ₤32,000 based on 43 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Desk Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤35,000 based on 40 salaries. An experienced Service Desk Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤37,000 based on 30 salaries. A Service Desk Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤33,000 based on 5 salaries.

Pay Difference by Location

16%

National Average: £34,355

Larger city markers indicate a job is popular in that location.

Service Desk Manager Reviews

Q: What is it like working as a Service Desk Manager?

Service Desk Manager in Mansfield:
"Thankless."
Pros: The team
Cons: Senior management and hr ignore the workforce. No one makes a decision unless they absolutely have to.

Related Job Salaries

Key Stats for Service Desk Manager

Gender

Female
16 %
Male
84 %
Less than 1 year
2%
1-4 years
34%
5-9 years
33%
10-19 years
27%
20 years or more
4%

Experience Affects Service Desk Manager Salaries

Experienced
▲9%

Mid-Career
▲2%

National Average
₤34,000

Late-Career
▼4%

Entry-Level
▼7%

Skills That Affect Service Desk Manager Salaries


IT Management
▼0%

National Average
₤34,000

Project Management
▼2%

Customer Service
▼15%

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
2%
1-4 years
34%
5-9 years
33%
10-19 years
27%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 37%
dental benefits
Dental: 12%
vision benefits
Vision: 22%
no benefits
None: 53%