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Average Service Desk Manager Salary in United Kingdom

£33,762
Avg. Salary
£2,676
Bonus
£7,250
Profit Sharing
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The average salary for a Service Desk Manager in United Kingdom is £33,762.
10%
£25k
MEDIAN
£34k
90%
£46k
Is Service Desk Manager your job title? Find out what you should be paid
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Salary
£25k - £46k
Bonus
£710 - £6k
Profit Sharing
£0 - £7k
Total Pay
£25k - £48k
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What Do Service Desk Managers Do?

Service Desk Manager Tasks
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.

Popular Employer Salaries for Service Desk Manager

Career Paths

Explore the most common career paths for Service Desk Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Service Desk Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Service Desk Manager Job Listings

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What Are Popular Skills for Service Desk Managers?

Skills in Information Technology Infrastructure Library (ITIL) and Team Leadership are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Information Technology (IT) Support and People Management.

What is the Pay by Experience Level for Service Desk Managers?

An early career Service Desk Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of £31,453 based on 76 salaries. A mid-career Service Desk Manager with 5-9 years of experience earns an average total compensation of £33,945 based on 69 salaries. An experienced Service Desk Manager with 10-19 years of experience earns an average total compensation of £37,822 based on 55 salaries. In their late career (20 years and higher), employees earn an average total compensation of £37,515.
Employees with Service Desk Manager in their job title in London, England: London earn an average of 16.4% more than the national average. These job titles also find higher than average salaries in Southampton, England: Hampshire (6.6% more). The lowest salaries can be found in Birmingham, England: Birmingham (14.2% less), Plymouth, England: Devon (9.6% less) and Glasgow, Scotland: Glasgow (8.2% less).

Years of Experience

This data is based on 215 survey responses.
Early Career
35.3%
Mid Career
32.1%
Experienced
25.6%
Late Career
7.0%