The average hourly pay for a Call Center Team Lead in Kansas City, Missouri is $17.58.
Is Call Center Team Lead your job title? Get a personalized salary report!
$15 - $20
$36,522 - $42,172
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
Explore the most common career paths for Call Center Team Lead. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Team Lead
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Call Center Team Lead Job Listings
Search for more jobs
Popular Skills for Call Center Team Lead
Avg. Hourly Rate
Pay Difference by Location
Learn more about cost of living by city.
Employees with Call Center Team Lead in their job title in Chicago, Illinois earn an average of 22.8% more than the national average. These job titles also find higher than average salaries in Phoenix, Arizona (9.8% more) and Dallas, Texas (4.2% more). The lowest salaries can be found in Houston, Texas (11.6% less), Atlanta, Georgia (10.9% less) and Jacksonville, Florida (2.5% less).
Related Job Salaries
$12 - $22
$12 - $30
$12 - $25
$10 - $22
$8 - $12
$8 - $15
$10 - $22
$11 - $22