Average Call Center Team Lead Hourly Pay in Kansas City, Missouri

$17.58
Avg. Hourly RateShow Salary
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The average hourly pay for a Call Center Team Lead in Kansas City, Missouri is $17.58.
25%
$15.00
25%
$17.58
50%
$19.91
75%
75%
MEDIAN $17.58
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United States (change)
Hourly Rate
$15 - $20
Total Pay
$36,522 - $42,172

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Job Description for Call Center Team Lead

Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Career Paths

Explore the most common career paths for Call Center Team Lead. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Team Lead
Call Center Supervisor
Customer Service Supervisor
Call Center Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Employees with Call Center Team Lead in their job title in Chicago, Illinois earn an average of 22.8% more than the national average. These job titles also find higher than average salaries in Phoenix, Arizona (9.8% more) and Dallas, Texas (4.2% more). The lowest salaries can be found in Houston, Texas (11.6% less), Atlanta, Georgia (10.9% less) and Jacksonville, Florida (2.5% less).