The average hourly pay for a Call Center Team Lead with Customer Service skills in St. Louis, Missouri is $15.05.
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$14 - $16
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$30,253 - $35,360
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Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
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Pay Difference by Location
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Employees with Call Center Team Lead in their job title in Chicago, Illinois earn an average of 48.6% more than the national average. These job titles also find higher than average salaries in Franklin, Tennessee (19.6% more) and Dallas, Texas (18.9% more). The lowest salaries can be found in Phoenix, Arizona (0.3% less).